
You will eventually get to a page similar to this one.

Sign in with your Office 365 admin account (typically something like or with any Global Admin account for that same tenant.Browse to and make sure you are not signed into any other Office 365 account if you have more than 1 Office 365 tenant.

Open your browser in a private/incognito session.If the problem persists, please open a service request at STEP 1: GETTING YOUR PRODUCT KEY IF YOU ARE NOT ABLE TO SEE YOUR PRODUCT KEY, PLEASE WAIT AND TRY AGAIN IN 24 to 48 HOURS.

NOTE: IT MAY TAKE UP TO 48 HOURS to ACTIVATE YOUR SUBSCRIPTION. This article will show you how to get your product keys and downloadable software in the event you purchased a software subscription via the CSP program such as Windows 10 Home to Pro Upgrade for Microsoft 365 Business and other CSP SW subscriptions.
